What is Digital Inclusion?  Digital Inclusion refers to the activities necessary to ensure that all individuals and communities, including the most disadvantaged, have access to and use of information and communications technologies.  Digital inclusion for health care includes three core components:

  • Access to affordable and adequate broadband internet service.
  • Access to video-enabled devices.
  • Access to digital literacy training and resources.

General Digital Literacy and Equity Resources:

  • Telehealth Access for Seniors provides seniors and low-income communities with devices, instructions and free tech-support to connect them to their physicians via telehealth through the generosity of donations and volunteers. Visit their website to donate, request technical support (individuals) or to request assistance with accessing phones/tablets for your patients (clinics only).
  • The National Digital Equity Center advocates for Digital Inclusion which includes Affordable Broadband, Affordable Equipment and Public Computer Access. The National Digital Equity Center is focused on creating digitally literate citizens across Maine and beyond, providing communities with the expertise to mobilize broadband technologies through digital inclusion and literacy efforts.  While many of the resources are focused on Maine, there are also many educational resources applicable to all including online webinars/classes.
  • The National Digital Inclusion Alliance advances digital equity by supporting community programs and equipping policymakers to act.
  • iCanConnectalso known as the National Deaf-Blind Equipment Distribution Program (NDBEDP), was established by the Federal Communications Commission (FCC).  iCanConnect provides free equipment including smartphones, tablets, computers, screen readers, braille displays, and more to people who meet federal disability and income guidelines.
  • National Assistive Technology Act Technical Assistance and Training (AT3) Center is your one-stop connection to information about the Assistive Technology Act, State Assistive Technology Programs, and general assistive technology and has this Program Directory of State Assistive Technology Programs.
  • Telehealth Equity Coalition is building a wide coalition of supporters to advocate for greater access to telehealth, with a specific focus on broadband and hardware access, digital and health literacy, trust and accountability, social determinants of health, educating communities about telehealth and evidence and value based care.
  • Digitunity (Digital Opportunity Network) is working to eliminate the technology gap in partnership with a network of stakeholders.  While not focused on health care, some of their initiatives include refurbishing computers and creating pathways to device ownership.

Digital Navigator Resources:  Digital navigators are trusted guides who assist community members in internet adoption and the use of computing devices. Digital navigation services include ongoing assistance with affordable internet access, device acquisition, technical skills, and application support.

Free/Low Cost Broadband Access Resources:

  • Cellular/Wireless Service:  All four of the major United States carriers have signed on to the FCC’s Keep Americans Connected Pledge. Under this agreement, carriers have agreed to take the follow action for at least the next 60 days:  1) Not terminate service to any residential or small business customers because of their inability to pay their bills due to the disruptions caused by the coronavirus pandemic; 2) Waive any late fees that any residential or small business customers incur because of their economic circumstances related to the coronavirus pandemic; and 3) Open its Wi-Fi hotspots to any American who needs them.
    • AT&T is currently offering home internet wireline customers unlimited data. New customers who are eligible for public assistance programs can subscribe to Access from AT&T for two months of free service. All public WiFi hotspots are open to anyone who needs them. AT&T will not terminate service of any wireless, phone or broadband residential or small business customer due to an inability to pay your bill. All late payment fees will be waived.
    • Verizon will not charge late fees or terminate service to customers who are experiencing hardships because of COVID-19 and cannot pay their bill in full.
    • Sprint is providing unlimited data for 60 days to customers with metered data plans effective 3/18/20.
    • T-Mobile is providing customers on smartphone plans unlimited data for 60 days effective 3/13/20. Customers should dial 611 on their T-Mobile phone if they have concerns about bill payments due to COVID-19.
  • Internet Service:  In response to the coronavirus pandemic and its impact on society, multiple Internet Service Providers (ISPs) have made updates to their low-cost internet service programs to ensure individuals and families stay connected to the internet.
    • The Affordable Connectivity Program:  Helps low-income households pay for internet service and connected devices.  If your household is eligible, you can receive: 1) up to $30/month discount on your internet service; 2) up toe a $75/month discount if your household is on qualifying Tribal lands and 3) a one-time discount of up to $100 for a laptop, tablet or desktop computer (with a co-payment of more than $10 but less than $50).  A household is eligible if:
      • Your household income is 200% or less than the Federal Poverty Guidelines.
      • You participate in certain government assistance programs, such as SNAP, Medicaid, WIC, SSI, FPHA, Veterans Pension and Survivors Benefits, Free and Reduced-Price School Lunch Program or School Breakfast Program or received a Federal Pell Grant in the current award year.
      • You live on qualifying Tribal lands of if someone in your household participates in Bureau of Indian Affairs General Assistance; Head Start; Tribal TANF or Food Distribution Programs on Indian Reservations.
      • You already receive a Lifeline Benefit.
      • If your child or dependent participates in the Free and Reduced-Price School Lunch Program or is enrolled in a USDA Community Eligibility Provision school.
  • Other Creative Solutions:  While helping those who can't afford broadband to access it is useful if there is cellular or cable of fiber solution, there still remain areas in the U.S. that simply do not have this infrastructure.  Some creative ways to help people access the internet that have been used include: